Questions about your order, the keepsake, or which shape suits your pet — send us a message and a person answers. No bots, no ticket maze.
Email: mypawket@outlook.com
Hours: Monday–Friday, 9am–5pm ET
Reply time: within 1 business day
Include your order number (it starts with # and is in your confirmation email) and we can look it up straight away. If your order has shipped, your tracking link is in that same email.
Where's my order? Orders leave our US warehouse in 1–2 business days and arrive in 4–7 business days. You'll get a tracking number as soon as it ships.
Which shape did I pick? The shape you chose for each keepsake is listed on your order confirmation, under the item — for a 4-pack you'll see all four listed as #1 to #4.
How much fur do I need? A pinch is plenty — about what fits on a fingertip. The chamber twists open, you tuck the fur in, and it twists shut. No glue, no tools.
It's not right for me. You're covered by our 90-day money-back guarantee — email us and we'll sort it out.
Something arrived damaged or faulty. Send a photo with your message. We replace it, and your keepsake is covered by our forever warranty.
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